Careers

We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards.

Careers

We help companies realize and implement IT solutions strategically. Yakshna Solutions supports our client’s mission and goals by sharing our know-how, skills, and knowledge. We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards. We take pride in being an equal opportunity employer.

Working with Yakshna gives you the opportunity to develop your knowledge, skills, and abilities. Additionally, you can build a network of peers, mentors and advance your career! We offer exciting opportunities to work with leading industry experts, business consultants, and IT specialists across large government and private sector companies. The people who work in Yakshna are as diverse as our services. We recognize the crucial importance of each individual to our success and offer competitive compensation, comprehensive benefits, and innovative training.

Opportunities here exist across many services and across many US states. Don’t forget to refer your friends to earn cash for qualified referrals! Based on your relevant profile and our current requirements, our recruitment team will contact you as soon as possible.

Open Jobs

Oct 13 2021

Junior System Analyst/ System Application Engineer

YSI Jobs - YSI Admin

Untitled Document

ID Job Title Job Description
5866663 Junior System Analyst/ System Application Engineer

Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality and cost-effective IT business solutions and services.

Our benefits are very competitive that include 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training and professional development assistance. 

 

YSI is seeking a highly qualified Junior System Analyst. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.

Job Responsibilities:

Maintain, analyze, troubleshoot and repair personal computer systems, hardware, software, computer peripherals, and end user devices.

  • Assist users via remote access and phone. Provide support to users in resolving problems using Service Now.
  • Provide support in the areas of troubleshooting, standard desktop applications, hardware, and peripherals.
  • Conduct triage and troubleshoot incoming issues and work with other teams as needed to identify root cause and resolution.
  • As Incident coordinator ensure tickets are assigned, resolved and escalated according to standard procedures and within identified service level objectives (SLO) and in alignment with ITIL best practices.
  • Work with all stakeholders to ensure efficient, fast and accurate Incident Management.
  • Ensure all actions are professionally and thoroughly documented within the ticketing system.
  • Manage multiple device configuration including end user device support may be required.
  • Assist in the creation and maintenance of documentation and SOPs.
  • Develop knowledge base articles (KBAs) and update them as needed.
  • Possess excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity.
  • Maintain and demonstrating customer service-orientation and a proactive approach in anticipating and resolving problems while maximizing efficient use of computing resources.
  • Communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner.

Required Qualification and Skills:

  • BA/BS + 2-4 years recent specialized or AA/AS + 7 years recent specialized or 11 years of recent specialized experience.
  • Good written and verbal communication skills.
  • Good command of MS Office suite.
  • Work in dynamic fast paced environment that require team interaction and coordination of efforts.
  • Demonstrate experience in interfacing with both client managers and system users.
  • Support systems, users and applications on a geographically dispersed environment.
  • Provide Incident Management, Problem Management, Service Request Fulfillment support.
  • Use remote access capabilities to visualize end user’s problems.
  • ITIIL v3 or v4 recommended but not required.
  • TS desired. Current Public Trust acceptable

Salary Range- $65K-$70K/Annum with Benefits

 

YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

 

Please e-mail your profile / referrals to resumes@yakshna.com

Total: 0 Comment(s)