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VITA GOV CRM Business Process Engineer |
Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.
We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.
YSI is seeking a highly qualified VITA GOV Business Process Engineer. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.
Job Responsibilities:
- The candidate must be detail-oriented and have the ability to manage and prioritize multiple demands from a large user base. The candidate should have deep knowledge of Case management in all technical and functional areas and strong business skills.
- Experienced Application hands on support Business Analyst/QA with a demonstrated history of working in the technology space.
- Strong passion for user experience and keen eye on product design to deliver on user needs. With a passion for creating change, mission-minded business, and an insatiable appetite for knowledge.
- 5+ years of Technology experience with strong domain expertise in Customer Relationship, Digital Service space
- Experience working on projects to simplify and digitalize the Government process in Case management applications to cater to needs of internal customers. Involved in every phase of development.
- Direct coordination with the Stakeholder for requirement gathering, eliciting and coordinating with technical to develop new CRM/ Salesforce or equitant applications.
- Used Data Analytical tools like Dataverse, Microsoft Excel, VLOOKUP, Pivot tables. (5 Years)
- Experience on working on CRM tools or similar Salesforce, Monday (5 Years)
- Responsible for issuing the tool licenses to new users (5 Years)
- Strong command on written and verbal communication skills (5 Years)
- Experience across the project life cycle in Software Development Life Cycle SDLC and the Software Test Life Cycle STLC (5 Years)
- Expertise in defining the product roadmap based on the strategy and vision. (5 Years)
- Writing technical specifications for planned work (5 Years)
- Skilled Team leader with the ability to influence, motivate and execute projects in a cross functional environment. (5 Years)
- Experience in identifying business opportunities based on analytics data, market trends, user research and benchmark testing results.
- Expert knowledge of all phases of the project and product development lifecycle, from concept design to final delivery and rollout
- Proficient in gathering requirements from Business stakeholders and understanding project/business goals.
- Expertise in articulating business goals to technical teams and providing stable and scalable solutions.
- Agile proficient in SCRUM framework, artifacts, SPRINT planning and review. (5 Years)
- Used Data Analytical tools like Dataverse, Microsoft Excel, vlookup, Pivot tables
- Experience across the project life cycle in Software Development Life Cycle SDLC and the Software Test Life Cycle STLC
- Experience in the field of testing the frontend web and mobile applications as well as testing their integration with the backend systems including Web services.
- Proficient in creating and executing UAT test cases, developing test plan, managing defect tracking, assisting Quality Assurance team.
- Strong Customer Training.
- Experience in leading the projects with full-fledged Agile/Scrum Methodology
- Experience with Functional, Regression Testing, Integration and UAT Testing
- Experience working on projects Strong understanding of and ability to configure security groups, roles, and teams.
- Advising business users on best practices for development or integration processes
- To simplify and digitalize the Government process in Case management applications to cater to needs of internal customers. Involved in every phase of development.
- Direct coordination with the Stakeholder (Office of the Governor) for requirement gathering, eliciting and coordinating with technical team to develop new CRM applications. (5 Years)
- Working towards redefining processes/workflows of existing CRM applications based on customer feedback. (5 Years)
- Strong experience in working with agile methodology. (5 Years)
- Experience working on Microsoft Azure and Dev ops (3 Years)
- Experience in writing user stories, use cases, test plan documents. (3 Years)
- Perform User acceptance testing, functional testing and integration testing for various CRM applications. (3 Years)
- Responsible for issuing the CRM licenses to new users. (3 Years)
- This is an ONSITE position requiring the candidate to work 100% ONSITE, Monday through Friday.
YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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