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Business Analyst |
Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.
We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.
Virginia State Police Dept is looking for a Business Analyst 4 to serve there Richmond office. This position is fully onsite and Monday-Friday.
Job responsibilities
The incumbent will analyze complex Virginia State Police (VSP) and criminal justice policies, processes and computer systems, and will use this information to evaluate automated and manual processes, staff workloads, skills, training needs and other factors to improve efficiency, accuracy and customer services. In addition will:
- Research state laws, policies and processes, in partnership with VSP legal staff, management and staff to ensure that staff and persons eligible to receive VSP services are accurately informed.
- Lead the implementation of policies, processes and computer systems.
- Apply organizational change management practices, with an emphasis on effective communications, building stakeholder trust and measuring performance with a focus on improving operational performance and customer services.
- Plan, coordinate and conduct communications with customers and other stakeholders as part of a larger effort to improve customer services and to roll out new VSP services.
- Plan and coordinate the creation of public websites and other media, in partnership with VSP public relations staff, to inform the public about VSP services.
- Perform other duties as assigned.
Required skills and experience
- Strong analytical skills
- Ability to create and manage projects schedules
- Ability to research state laws and policies
- Experience with organizational change management
- Customer relations skills
- Excellent verbal and written communication skills
- Ability to manage several projects simultaneously
- Proficiency with Microsoft Products (Word, Excel, PowerPoint, Visio, Outlook)
YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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