| 766663 | IT Support Technician | Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services. We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance. YSI is seeking a highly qualified IT Support Technician Required Qualifications and Skills: - Provide support services on a wide range IT and AV issues, interpreting IT
policies, standards and guidelines; conducting analyses and recommending resolution of complex issues affecting the specialty area(s) such as unique training applications and evaluating new or enhanced approaches to delivering IT services; testing and optimizing the functionality of systems, networks, and data; identifying - Defining business or technical requirements applied to the design, development, implementation, management and support of systems. Preparing and presenting reports; representing the organization interactions with other organizations; and/or providing technical leadership on group projects.
- Conduct preventive maintenance and repair on IT and AV equipment.
- Install, configure, troubleshoot, and maintain hardware and software to ensure the availability and functionality of systems; Controls current versions and future releases of applications software and documents the physical configuration of the information system; Optimizes the functionality of systems; and diagnoses and recovers failed systems.
- Provide Customer Support: Comprehensive knowledge of, and skill in applying a wide variety of applications, operating systems, protocols, and equipment used in customer
- Troubleshooting, recovering, adjusting, modifying, and improving IT systems and provide advice and assistance to customers; troubleshoot complex problems; and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities.
- Provide a variety of services essential to the performance of installed systems.
- Monitors the availability and functionality of networks and systems and detects and reports problems; participates in testing and installing systems modifications and upgrades; provides information and assistance to customers on using installed systems; and participates on teams responsible for implementing major systems changes.
- Exercises judgment to identify, determine the nature and potential sources of, and select appropriate actions in response to problems; evaluate test data; and anticipate customer's needs for information and assistance. Work ensures optimal availability, interoperability, and functionality of systems installed in customer organizations.
Required Skills and Qualifications: - Bachelors degree in computer science or relevant field of study
- 4+ years of experience in IT support/Helpdesk
- Active Secret Clearance
- Active CompTIA A+ certification
YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. |