| 5866968 |
System Administrator |
Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.
We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.
YSI is seeking a highly qualified System Administrator. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.
**local candidates required due to onsite requirement
**Short -Term assignment and NOT expected to go past 6/30.
**Candidate selected MUST work onsite 4 days every week, NO exceptions
**Parking is not provided for contractors
This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance.
- Act as a first point of contact for providing technical support to all areas within the organization.
- Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.
- Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
- Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
- Managing system updates and patches and troubleshooting system issues.
- Triage and route advanced second and third tier requests to the appropriate technical personnel.
- Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
- Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP). (5+ years)
- Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions. (5+ years)
- Ability to explain technical concepts in simple terms to non-technical users. (5+ years)
- A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious. (5+ years)
- Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now. (5+ years)
- The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions. (5+ years)
- Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer. (5+ years)
- Experience using tools, such as PDQ and shell scripting for configuration management, software deployment, and automation of routine tasks. (5+ years)
YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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