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We help corporations to achieve and implement IT Solutions in a strategic way. Yakshna Solutions supports the business mission and goals of our clients by sharing our blend of industry expertise, skills and knowledge. We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards. We are proud to be an Equal Opportunity Employer.

Working with Yakshna offers the chance to develop your knowledge, skills and abilities, build a network of colleagues, mentors and further your career. We offer exciting opportunities to work with leading industry experts, business consultants and IT specialists in top government and private corporations. People who work at Yakshna are as diverse as the services we provide. We recognize how crucial each individual is to our success and provide competitive compensation, comprehensive benefits and innovative training.

Opportunities exists in several disciplines nationwide. Don't forget to tell your friends and earn cash for qualified referrals. Based on the suitability of your profile and our current requirements, our recruitment team shall contact you at the earliest.

Oct 04 2019

Intermediate Customer Service Help Desk Specialist - Anniston, AL

YSI Jobs - YSI Admin

Untitled Document

ID Job Title Job Description
5866570 Intermediate Customer Service Help Desk Specialist

Yakshna Solutions, Inc. is seeking a highly qualified Full Time Intermediate Customer Service Help Desk Specialist to work on our IT support project at Anniston Army Depot, Anniston, AL. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.

Job Description:

• Provide Help Desk Support
• Provide professional IT (one stop shop) problem resolution on a myriad of IT issues that include: Software resolution, account management, upgrades and deployments on various operating systems but primarily on Win10, Java, Adobe, Office Suites, IE, and various others.
• Fielding and deployment and troubleshooting of new and replacement personal computers (pcs) and laptops as well as printers, scanners, and all IT peripheral devices.
• Provides on-site troubleshooting and fielding of primarily Win10 devices. Providing Tier I & II support. Software imaging/programming as required. Daily completion/reporting metrics will include Trouble Ticket (ESD) tracking.
• Work IT trouble ticket backlog.
• Excellent Oral and Written communication.

Education and Experience:

• Minimum 2-3 years of experience in Technical Customer Help Desk Support
• Bachelor Degree or High School Graduate with relevant experience
• CompTIA A+ required

Please e-mail your profile / referrals to resumes@yakshna.com

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